FAQ

 


How much is Shipping and how long will it take to arrive ?

All items are sent via Royal mail either first or second class signed for, £4.50 and £6.50.

Any orders placed over the weekend will ship out on Monday unless on back order, this may take a little longer.

All items are sent next working day if in stock, back orders may take up to 7 days but are normally quicker .

For over sea orders please use the contact page for delivery cost and payment details, alternately use the Ebay shop and the global shipping program.

Now the UK as left the EU addition import charges may be due, it is your responsibility to pay any charges.

Expect delays due to the covid19 pandemic.


What payment options do you take?

Secure payment is made via PayPal, you don't need a PayPal account and can pay with all major credit and debit cards, you just need to follow the checkout.

No payment details are stored by this site.

We are not registered for VAT.


What’s your return policy?

Return any of our products--no questions asked--within 14 days of purchase, You pay return shipping.

All items must be in unused condition, any marked items will incur a cost and result in a partial refund.

Any made to order items are non returnable unless found faulty.

Please make sure that the antenna will fit before you buy please.


Do you ship overseas ?

World wide shipping is available, please contact us for delivery cost and payment details. (paypal only)

Alternately use the Ebay shop and the global shipping program.


Can you mount the antenna matching box to a metal pole?

Yes you can but make sure the wire comes away from matching section , the bracket is also to earth.

If mounting your wire vertically up a pole that  will need to be none conductive and you will have to make sure the wire comes away from the matching section or remove the bracket.

Do I need to have an earth/counterpoise.

A counterpoise is not needed for the antennas to work, the antenna can be earthed if you want too,  the  bracket  is earthed, the multi-band antennas are DC grounded.


Why is the swr higher than expected ?

All testing is done with the antenna wire in a straight line, although the antenna will work in other configurations no guarantees can be given that it will work if you deviate form the instruction manual, the online version is always the latest version . https://ukantennas.co.uk/Instruction%20Manual.pdf

The use of antenna analysers are not recommended as they can lead to erratic results from overload, it is better to use the radios own built in swr meter or a good quality external one next to the radio.

We are here to help so if you run into problems please use the contact button and get in touch.

 

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